24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all of our shared web hosting packages are round-the-clock, so you can forget all about waiting for several days in order to receive assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you currently have an account, you're able to open a support ticket on top of the other three methods of communication. You are able to choose the most suitable way to contact us depending on where you are or what equipment you're using. We're able to assist you for more or less any hosting-related query that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even in such a case the maximum response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
We're aware how essential it is to get timely help, in particular when your site is not functioning properly for some reason. All of our Linux semi-dedicated plans include 24/7 customer and tech support, therefore if something comes up, you'll be able to use a number of ways to let us know - telephone line with several local numbers globally, live chat, e-mail messages and tickets. The first two choices are for billing, pre-sales and general issues, which means that if you do not have an account yet, for instance, you are able to receive extra information for our services, or we will help you with less complicated tech matters. The other two methods are for solely technical troubles or anything that is more time-consuming as it is much easier follow the dialogue between you and our tech support crew. The warranted maximum reply time for them is only one hour, the typical one - 15-20 min, so you will not have to wait for a whole day so as to get support like you may have to do when using the services of various other providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we offer includes 24/7 customer and tech support, therefore if you encounter any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with several local numbers internationally, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it is easier to track what's going on. The maximum guaranteed reply time for all the emails and tickets is an hour, however it hardly ever takes that long to get help. If you obtain the Managed Services upgrade that we offer, our administrators will also assist you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time warranty, you will benefit from lightning-fast support when you buy a dedicated server from our company. Our customer and tech support teams are online 24/7/365, which means that if you open a support ticket through your billing account or you send an email message about any problem with your server or the pre-installed software on it whatever the time of the day, you will have a response within the hour, even during holidays. Our ticketing system is the perfect option if the issue involved needs more time to be resolved or in case it needs to be given to our administrators, as it's far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you are able to phone us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also help you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.