If you’ve bought a web hosting plan and you have some questions in regard to a specific feature/function, or in case you’ve bumped into some obstacle and you need assistance, you should be able to touch base with the respective customer service staff. All hosting providers use a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, because of the fact that the fastest way to deal with a problem most often is to send a ticket. This form of communication renders the responses exchanged by both sides simple to track and permits the tech support team representatives to escalate the case if, for instance, an administrator must step in. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you must use no less than 2 different accounts to contact the customer support staff and to actually manage the hosting space. Incessantly switching from one account to another can sometimes be a headache, not to mention the fact that it requires a long period of time for the majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting plans feature an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same location – invoices, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks without the need to leave your Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you fix any given problem before you actually submit a ticket. We guarantee a response time of no more than one hour, even in case it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it more convenient to manage everything from a single place, which is why we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with each single semi-dedicated server account. This will permit you to handle the correspondence with our customer service team together with your semi-dedicated server, which means that you will not need to remember additional log-in credentials for a different admin dashboard. You will be able to submit a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you are browsing the files hosted in your account. Moreover, you can go through older tickets using an intelligent search box or have a look at relevant help articles, which offer solutions to commonly faced issues. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being only 60 minutes, so there will always be someone to help you.