Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting plans feature an integrated trouble ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia allows you to manage everything connected with the hosting service itself in one and the same location – invoices, website files, e-mails, support tickets, etc., avoiding the need to sign in and out of different admin consoles. If you have any pre-sales or technical questions or any problems, you can submit a ticket with a couple of clicks without the need to leave your Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will supply you with additional info and which may help you fix any given problem before you actually submit a ticket. We guarantee a response time of no more than one hour, even in case it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
We find it more convenient to manage everything from a single place, which is why we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which comes with each single semi-dedicated server account. This will permit you to handle the correspondence with our customer service team together with your semi-dedicated server, which means that you will not need to remember additional log-in credentials for a different admin dashboard. You will be able to submit a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you are browsing the files hosted in your account. Moreover, you can go through older tickets using an intelligent search box or have a look at relevant help articles, which offer solutions to commonly faced issues. The built-in ticketing system is strictly monitored 24-7-365 with the maximum response time being only 60 minutes, so there will always be someone to help you.