One-Hour Response Guarantee in Shared Web Hosting
With a shared web hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain a reply to a technical support ticket or an e-mail. Irrespective of when you contact us, we’ll help you out within maximum 1 hour with any technical or pre-sales questions that you might have. As a matter of fact, our real reaction time almost never exceeds twenty to thirty minutes. As we are available around the clock, you’ll always obtain assistance in a well-timed manner and we understand how essential this is in the online era. Soon after you contact us, we’ll answer your queries. If you chance upon any technical obstacle, we’ll handle it instead of you, or we’ll give you all the needed information if there is something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we realize precisely how important it is to get swift support, we guarantee that you will never need to wait around for more than one hour to receive an answer to any ticket that you open via your semi-dedicated server CP. In fact, you will rarely need to wait around for more than 20-30 minutes and this is valid for any issue regardless of its nature – technical, general or billing. Moreover, our client and technical support team is working around the clock, which goes to say that even in case you submit a ticket during official holidays, you will always receive a lightning-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the info needed to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever have to spend an entire day hanging around waiting for a reply like you would with plenty of other web hosting companies.