In case you’ve got a site, a problem could always crop up and it doesn’t automatically have to be connected to the hosting service. For example, something can go wrong when you update a web application or some crucial content might be modified or deleted by mistake. Whatever the nature of the problem might be, you will need to touch base with the customer care team and ask them to restore a backup or to assist you in resolving the problem that you’re struggling with. How timely they will do that will predetermine the interval of time that your websites will be offline. For given websites like social networks or shopping portals, a recurrent downtime too often equals lost visitors and money. That being said, it’s of critical importance that you use the services of a web hosting company that offers not only a good customer support service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from our company, you can forget about waiting around for hours and hours, or even a whole day, to obtain a reply to a technical support ticket or an e-mail. Irrespective of when you contact us, we’ll help you out within maximum 1 hour with any technical or pre-sales questions that you might have. As a matter of fact, our real reaction time almost never exceeds twenty to thirty minutes. As we are available around the clock, you’ll always obtain assistance in a well-timed manner and we understand how essential this is in the online era. Soon after you contact us, we’ll answer your queries. If you chance upon any technical obstacle, we’ll handle it instead of you, or we’ll give you all the needed information if there is something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we realize precisely how important it is to get swift support, we guarantee that you will never need to wait around for more than one hour to receive an answer to any ticket that you open via your semi-dedicated server CP. In fact, you will rarely need to wait around for more than 20-30 minutes and this is valid for any issue regardless of its nature – technical, general or billing. Moreover, our client and technical support team is working around the clock, which goes to say that even in case you submit a ticket during official holidays, you will always receive a lightning-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the info needed to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever have to spend an entire day hanging around waiting for a reply like you would with plenty of other web hosting companies.