You'll find plenty of shared web hosting suppliers out there, yet most of them are resellers who have restricted resources, particularly when it comes to support. One way to distinguish them is the option to get in touch with the company by phone. The type of support that you'll get via this particular channel of communication will vary based on the service provider - a few of them offer professional telephone support, many others offer basic and customer support only as some issues are more time-consuming and it's easier to be resolved with a ticket, especially when the situation needs to be escalated. Nonetheless, it is good to know that you can always contact your website hosting provider since there're numerous small-scale matters that can be taken care of without difficulty and timely with a telephone call, not mentioning that you are able to get additional information regarding the services even before you become a client.

Phone Support in Shared Web Hosting

Since we have live telephone support 14 hrs a day, you will be able to get in touch with us and talk to our customer support representatives to get more info about all of the Linux shared web hosting plans that we offer and make sure that our servers meet the system requirements for your websites before you purchase anything. For your benefit, we have phone numbers on three different continents and you can call the one nearer to you - in the USA, Great Britain or Australia. If you are already an existing customer, you can call us about general and billing issues, and about some technical issues. If the situation is strictly technical or it can take longer time to investigate, you should employ our ticketing system, that will allow both you and our technical support crew to track the information given by each side.

Phone Support in Semi-dedicated Servers

The support services forall semi-dedicated server plans that we offer include live phone support for fourteen hours every day. If you're not sure which package will be appropriate for your websites, you want to learn more about a plan's specs or you'd like to have any other info about our services, you will be able to call any of the local numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will assist you. In case you currently have an account, you're able to get in touch with us about general and sales matters, although we are often able to assist with a multitude of technical issues as well. For entirely tech troubles you'll need to take advantage of our integrated ticketing system where the communication between you and our technical support team will be in 1 place, which is the better option when the issue can take more time to be taken care of or it has to be escalated to our sysadmins.