Tech Support Channels
A One–Hour Support Ticket Response Guarantee
Every assistance request you send to us will be dealt with within maximum 60 min. If for any reason whatsoever your ticket or e–mail needs additional assistance from an administrator, we will without delay forward it and leave a note to let you know that your case is being examined. If you take advantage of the Managed Services package, any of the server administration tasks included there will be executed at a time of your liking.
A First–Rate Customer Support Service
We will be at your disposal 24–7–365 to answer any enquiries that you may have about our Web Control Panel or any of the apps that we have installed on your behalf on the dedicated hosting server. If you also require assistance with server administration procedures, you can take a glance at our Managed Services package, which includes backup hard disk storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting procedures
An Intuitive Help Area
We have provided the Web Control Panel with a fully detailed knowledge base, which includes in–depth explanations of all its features and functions. Additionally, we have created in–depth video tutorials that will further disclose to you how to carry out a certain task or solve a typically encountered issue. The instructional articles and the tutorial videos are easily accessible from each section of the Web Control Panel through the Help and Videos buttons in the upper right corner.