Support and Help Channels
A 60–minutes Ticket Reply Guarantee
Our client support staff is on–line day and night to take care of all of your current support tickets. Each ticket you send out to us shall be taken care of within less than sixty minutes. If your problem demands aid from one of our administrators, we’ll send the ticket to the person on shift and will inform you that the situation is under control.
Expert Technical Support Service
Our technical help team is going to be on duty for you 24x7 to to reply to all support demand tickets that you submit. We offer client assistance for all software programs that are installed in advance on your hosting server. These include our in–house made Web Control Panel, the selected Operating System along with the server admin panel (based on the VPS type).
A Descriptive Help Zone
In the Web Control Panel that is provided as a gift in your virtual server, you’ll discover an instructional Help zone, that includes all that you should know about monitoring your web sites and apps. We have integrated a wide array of how–to reports and video courses that show the fundamental site supervision duties in an understandable form.